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Sales Terms and Conditions

1. Pre-contractual information

These Terms and Conditions shall govern the relationship between NeuraLIA Labs and the User contracting the services offered by this website.

These Terms and Conditions have been prepared in accordance with the current Spanish regulations governing Information Society Services and Electronic Commerce, pursuant to the General Law for the Defense of Consumers and Users.

In accordance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the following information is provided:

  • Trade name: NeuraLIA Labs
  • Name: NeuraLIA Labs S.L.
  • VAT number: B26681452
  • Address: AVINGUDA MIQUEL BATLLORI, 81, Piso 0, 25001, LLEIDA, ESPAÑA
  • Domain name: https://neuralialabs.com
  • Email: support@neuralialabs.com
  • Activity: Software as a Service (SaaS). Digital services with Artificial Intelligence. Artificial intelligence text generation subscription service.

The use and/or contracting of any of the services on this website imply the express acceptance, as a User, without reservation of any kind, of each and every one of the Terms and Conditions described herein.

NeuraLIA Labs informs that the procedures for contracting the services provided are those described in these Contracting Terms and Conditions, as well as any other procedures indicated on the screen during navigation, so that the User declares to know and accept such procedures as necessary to access the services offered by NeuraLIA Labs.

Any modification and/or correction of the data provided by Users during navigation must be made in accordance with the instructions included on this website.

2. Contracting Process

2.1 Service provided by NeuraLIA Labs

NeuraLIA Labs is a text generation website with the help of artificial intelligence. NeuraLIA Labs may also offer software for sale.

2.2 FREE TRIAL

NeuraLIA Labs may offer Free Trials of various durations to introduce users to the tool and its functionalities.

FREE TRIALS do not entitle the User to any refund or financial compensation as it is a free training. However, participants have full rights regarding their data and can exercise the right of access, rectification, or deletion of personal data at any time. These rights are outlined in the Privacy Policy section.

2.3 Service Purchase

To make a purchase, the User must access the website and enter the personal and payment details requested to process the purchase.

The prices set on the website include various consumption taxes such as VAT, taking into account the tax peculiarities of Spain (Spain, Europe). The automatic request system collects the data entered by the User.

The User must include the payment details for the services contracted. Once the process is completed, the User will receive an email confirming the order and with the identification number.

By making the payment, the Terms and Conditions presented, which the user has been able to consult prior to the purchase or at any time, are understood to be accepted.

3. Payment Methods

The payment methods accepted on the NeuraLIA Labs website are Stripe, without excluding the possibility of using other payment methods legally accepted.

3.1 Purchases made inside the mobile apps

When the User takes out a subscription or buys credits from the NeuraLIA Labs mobile app for iOS or for Android, the purchase is made through Apple (App Store) or Google (Google Play), and not directly with NeuraLIA Labs. In that case:

  • Payment, billing and renewal are handled by that store under its own terms.
  • The subscription is cancelled from the User's account in that store, not from NeuraLIA Labs; uninstalling the app does not cancel the subscription.
  • Refund requests are handled by that store under its own policy, and the commercial withdrawal period described in clause 7 does not apply to these purchases.
  • Credits bought this way are added to the same wallet as those bought on the website, and their use is governed by these same terms.

4. Languages

The service is provided in the languages in which its interface is available. User support is provided in Spanish and English.

5. Sales Funnels and Advertising

NeuraLIA Labs may use advertising campaigns and sales techniques through which it may request certain personal data in order to offer the requested service, such as providing a quote. In any case, interested parties can exercise their rights at any time regarding personal data.

6. Disclaimer

NeuraLIA Labs is not responsible for any possible failures or errors in the service since it is under development and users are aware of this circumstance with this Disclaimer. Likewise, NeuraLIA Labs is not responsible for the texts generated by Users on their own initiative, as they are solely responsible for them.

7. Right of Withdrawal

The legal right of withdrawal is 14 days. However, the regulation provides for different exceptions by its nature. One of them is when it comes to digital content without physical support.

However, NeuraLIA Labs wants to offer you a commercial withdrawal period.

Thus, a commercial right of withdrawal is offered: if during the 15 natural days following the purchase the User has consumed less than 10 % of the credits that purchase added to their wallet, they may request a full refund of the price paid by writing to support@neuralialabs.com. The refund is paid back through the same means of payment within 14 days.

This commercial period does not apply to purchases made inside the mobile apps, which are governed by clause 3.1: those refunds are handled by the App Store or Google Play under their own policy.

8. Complaints Management

8.1 Maximum Liability of NeuraLIA Labs

NeuraLIA Labs's maximum liability shall be governed by the provisions of the national and international legislation applicable, and specifically by the General Law for the Defense of Consumers and Users.

8.2 Complaint Procedure and Deadlines

In the event of having to file a complaint, the User must do so through the NeuraLIA Labs website or by email. In addition, they must provide the purchase receipt.

Within one month, NeuraLIA Labs may help/advice to carry out all the necessary procedures to resolve the incident. The User may grant access to the claim to third parties provided that authorization is provided.

The facts constituting the complaint must be available for verification, without alterations. If it refers to any event happening offline or online, photos, videos, audios, or other evidence may be provided.

If no agreement is reached, the User may seek other avenues, such as the Consumer Defense Offices.

9. Order Cancellation

Outside the right of withdrawal in clause 7, NeuraLIA Labs does not refund cancellations: the subscription stops renewing and access continues until the end of the period already paid for. Purchases made inside the mobile apps are governed by clause 3.1, and their refund is decided by the corresponding store under its own policy.

10. Service Termination

Any user can unsubscribe at any time from the profile section. However, regardless of whether they have consumed the words or not, if the subscription is canceled, access to the software will automatically be discontinued.

11. Supplementary Legal Framework

In all matters not provided for in these General Conditions, what is provided for in the Consolidated Text of the General Law for the Defense of Consumers and Users and in the rest of the national and international legislation applicable shall apply.

Governing law. These Terms are governed by Spanish law. If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and nothing here deprives you of it.

12. Fair Use Policy

NeuraLIA Labs plans are measured in credits: each plan includes an amount of credits per month, and additional top-ups can be purchased. This policy applies to all plans.

The User undertakes:

  • Not to share their sign-in credentials. The account is personal; to work with other people there are workspace members, each with their own account.
  • Not to resell or redistribute the service or its output presenting it as their own AI generation service.
  • Not to circumvent by technical means the credit limits, quotas or usage controls, nor to create accounts automatically in order to obtain the free credits repeatedly.

Automated use of the service through its own features — API keys, scheduled tasks, agents and batches — is intended use and does not breach this policy, provided it is done from the User's account and within their credits.

Breaches

In the event of a breach of this policy, NeuraLIA Labs will act in stages:

  1. First warning, with temporary blocking of the use of the service.
  2. Second warning if the breach continues.
  3. Closure of access to the service if it persists after the second warning.

If a workspace member breaches this policy, they may be removed from that workspace while keeping their own account. Closure of access for a breach does not give a right to a refund of amounts already paid.

13. Intellectual Property and Responsibility for Content

What you upload stays yours. By uploading it you grant NeuraLIA Labs a non-exclusive, limited licence to host it, process it and show it to you, and to transmit it to the artificial intelligence providers needed to carry out your request, for the sole purpose of providing you the service.

You are responsible for what you upload. By uploading a file, or asking for it to be edited, you declare that you hold the necessary rights over it or have the authorisation of its owner. Uploading content protected by a third party — and asking for it to be modified, extended or reproduced — is your sole responsibility, and NeuraLIA Labs is not liable for the use you make of the result.

About what is generated. NeuraLIA Labs claims no ownership over the results generated at your request. Those results are, however, produced by models from external providers, and their use is additionally subject to the terms of each provider, which may impose their own restrictions. NeuraLIA Labs does not warrant that a result is protectable by copyright, nor that it is unique: the same request may produce similar results for other users.

What is ours is ours. The software, the brand, the design and the documentation of the service belong to NeuraLIA Labs.

If you believe your rights are infringed, write to support@neuralialabs.com identifying the work and the content: we remove what is appropriate and may close the account of anyone who repeats the infringement.

Minimum Age

NeuraLIA Labs is not intended for minors. You must be at least 18 years old to create an account and use the service.

If you are under 18 you may not create an account or use the service, whatever the age of digital consent may be in the country where you live.

By creating an account you declare that you are 18 or over. We do not knowingly keep accounts held by minors: if we learn of one, we close it and delete the data associated with it, and no refund is due for the unused part of a subscription cancelled for this reason. If you believe a minor holds an account, write to support@neuralialabs.com.

Your use of the service is also subject to the Acceptable Use Policy, published at https://neuralialabs.com/legal/acceptable-use, which forms part of these Terms.