Skip to content
NeuraLIA Labs
Log inGet started

Deleting Your Account

You can delete your NeuraLIA Labs account, and the data that belongs to it, yourself — from inside the app, without asking anyone and without giving a reason. There is one thing to do first, and the section below explains it: end any subscription you still have. This page is public on purpose: you can read it, and ask for the deletion by email, without installing anything.

How to Delete It From the App

The steps are the same on the web, on iOS and on Android:

  1. Open Account.
  2. Go to Settings.
  3. Scroll down to Danger zone and choose Delete account.
  4. Confirm. We ask you to have signed in recently, to type your own account email, and — on the mobile apps — to confirm with your device biometrics.

The deletion starts immediately and cannot be undone.

End your subscription first. While a subscription is still running — active, in a trial, or with a payment pending — the deletion is refused: the app tells you so and nothing is deleted. That is true however you pay, by card on the website or through the App Store or Google Play.

Cancelling is not immediate. Your plan stays active until the end of the period you have already paid for, and until that period ends the account still cannot be deleted; on a yearly plan that can be months. Once the subscription is no longer running, the deletion works. A subscription billed by the App Store or by Google Play is cancelled from your account in that store and not from here: the Danger zone tells you which of the two you have and where to go.

How to Ask For It By Email

If you cannot get into the app — you have lost access to your sign-in, or the device is gone — write to support@neuralialabs.com from the email address of the account, with "Delete my account" as the subject. We answer within 30 days, and normally within a few working days. The same condition applies by email: an account with a subscription still running cannot be deleted, so it has to end first. Because the deletion cannot be reversed, we may first ask you for something that shows the address is yours.

What Gets Deleted

Everything that is yours is destroyed, not merely hidden or deactivated:

  • Your conversations, including every message inside them, the files and images attached to them, and the runs of any agent that took part.
  • Your files and everything you generated: documents, images, video and audio, whether you uploaded them or the service created them for you. Both what the service wrote for you and what you uploaded from your own device.
  • Your knowledge base: folders, documents, the indexed fragments and the vectors built from them.
  • Your agents, automations and plans: agents, tasks, scheduled runs, batches and their execution history, including the agents' memories.
  • Your library: prompt templates, chatbots, API connectors, MCP servers, image styles (LoRAs), voices and code workspaces.
  • What you published: sites and pages generated from the service, use cases, content projects and renders.
  • Your connected channels and integrations: WhatsApp, Telegram, Instagram and the rest, together with the third-party access tokens the service was holding on your behalf. Deleting the account revokes our side of those connections.
  • Your account itself: your profile, your preferences, your sign-in credentials and your API keys.

If the same deletion cannot reach some of that in one pass — an external system is down at that moment — the account is deleted anyway and what is left is recorded so we can finish the job. Your right to leave does not wait on our plumbing.

What We Keep, and Why

Four things survive, each for a reason we can point to. None of them contains your conversations, your files or anything you generated.

  • Your invoices and payment records. Kept because we are legally obliged to: an issued invoice cannot be destroyed on the customer's request (tax and accounting law; Article 17(3)(b) GDPR, compliance with a legal obligation). They hold what was charged and when, not what you did with the service.
  • A one-way hash of your email address, if you claimed the welcome credits. Kept to prevent fraud (legitimate interest, Article 6(1)(f) GDPR): without it, deleting and re-registering would hand out the free credits again and again. It is a SHA-256 hash plus two timestamps; your email cannot be recovered from it.
  • A record that the deletion happened. Kept as proof of it — the app stores require it, and so does the accountability principle (Article 5(2) GDPR). It holds dates and counters, not your email and not your content.
  • Messages you left in someone else's shared conversation are anonymised rather than destroyed, because that conversation is also the other person's data. Your email, your nickname, your display name and your photo are stripped from them; what remains no longer resolves to anyone.

One thing is outside our reach: anything already handed to a third party before you deleted the account — for example, images you sent for training an image style, which are processed by an external provider. Their retention is governed by that provider, not by us.

Your Other Rights

Deletion is not your only right. You can also ask us for a copy of your data, for a correction, or to object to a particular processing. The Privacy Policy explains all of them and how to exercise them; the address is the same: support@neuralialabs.com.